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Tags : policy



Telus has introduced a couple new policies recently that could result in customers getting upgrades sooner, and seeing lower, more proportionate early cancellation fees. The new hardware upgrade program introduces an Early Device Upgrade fee, which is calculated based on the type of the device you last received, in addition to the number of months remaining on your contract.

Here's how the upgrade fee is calculated:

Voice or Feature Phone - $5 x number of months remaining in contract. Includes standard flip phones, sliders, non-data devices
Smartphone or Feature phone (with minimum data commitment) - $10 x number of months remaining in contract. Includes BlackBerry, Android, and Windows Phone 7 devices
Premium Device - $15 x number of months remaining in contract. Includes iPhones

Here's the example provided on the Telus website:

Pat has an LG Keybo and wants to upgrade to an HTC Desire. He has 15 months left on his contract. What does Pat pay to upgrade?

Pat pays $75 (15 months x $5) in addition to the new device cost ($79.99)

There are a couple of rules that come along with this new upgrade program, like that you must complete at least 6 months of your current contract before being eligible for upgrade at all, and customers on the Credit Limit Program are no eligible for any early upgrade offer.

The cancellation policy is also based on which device you last received, but is more specific. Essentially, your early cancellation fee is calculated using the exact discount you received on your last device, and the time remaining on your contract. There is also a $50 admin fee for non-Quebec customers. It's important to note that this new cancellation fee policy applies only to customers who activated or renewed on or after November 21st, 2010. Other customer who wish to cancel would still have to pay $20 x the number of months remaining on their contract.

Here are some examples of how the policy works:

At activation, the customer receives a $400 discount on a 36 month service term. After 20 months, their cancellation fee will be:
Monthly pro-rated discount = $400 / 36 months = $11.11/month
Remaining discount = $400 - ($11.11 x 20 months) = $177.76
Non-Quebec: Total Cancellation fee = $177.76 + $50 Admin fee = $227.76
Quebec: Total Cancellation fee = $177.76

So there you have it, two new policies coming out of Telus. What do you think about the new early upgrade program? What about the new cancellation policy?


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In mid-late October, we let you know that Rogers had made some unfavourable changes to their hardware upgrade program, setting eligibility to 30 months (2.5 years). Shortly afterwards, however, it seems as though the revised the HUP policy, bringing it back down to 24 months. This is great news for Rogers customers, and one can only wonder why they switched it back so quickly! Speculation is, though unconfirmed, that a large number of customers made their opinions on the change known to Rogers, leaving them with very little choice but to revert to the old eligibility policy. Good move Rogers, keep listening to your customers!


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New entrants in Canada have been busy offering up promotions and discounts lately, and WIND Mobile is officially adding another on to the mix. They have reduced the price of their "Infinite Laptop" plan by $10 to just $45, which provides unlimited data usage in WIND Zones, though their fair use policy prohibits abuse of the network. They have also added two new options for customers to choose from, including $25/1GB "Social Laptop" plan, and the $35/3GB "Charged Laptop" plan.


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Beginning this month, Rogers and Fido will no longer be offering the option to block data services, either while at home or roaming abroad. This change will not affect customers who already have the block added on their account, though removing it will mean the inability to re-add it in the future. Some smartphones, such as iPhone and BlackBerry, attempt to connect to the data network automatically, so this will pose an issue to some users who do not wish to have pay-per-use data charges. The new policy will also apply to prepaid customers, who will also have to either purchase data options, pay per use, or manage data directly from their handset.


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Today, the Eaton Center opens its hot-spot. For non-Montreal Eaton Center is a shopping center located on St. Catherine Street and comprises 5 floor of the store. Called "Internet Zone" and has the slogan "The highest area Wireless Center City.". The website, which is attached to this "zone" is www.Districtcentral.ca. The area is only at the tunnel (restaurant). Were can see that the Eaton center remains faithful to its policy language does not translate the Internet address for the French as do a lot of company. (eager to find out how much it far asti ..) In addition, the area had to open the first of March, but no signal could be received on a PDA with a Wifi card b. Along with this launch center Eaton has 200 songs on iTunes, iPod nano 1, 1 Airport Express and an iBook in yard after you have filled the small map, that nice girls distributed this morning at first metro McGill, and you drop it in the box located at the Yard "Central District".



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