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Tags : cancellation



Telus has introduced a couple new policies recently that could result in customers getting upgrades sooner, and seeing lower, more proportionate early cancellation fees. The new hardware upgrade program introduces an Early Device Upgrade fee, which is calculated based on the type of the device you last received, in addition to the number of months remaining on your contract.

Here's how the upgrade fee is calculated:

Voice or Feature Phone - $5 x number of months remaining in contract. Includes standard flip phones, sliders, non-data devices
Smartphone or Feature phone (with minimum data commitment) - $10 x number of months remaining in contract. Includes BlackBerry, Android, and Windows Phone 7 devices
Premium Device - $15 x number of months remaining in contract. Includes iPhones

Here's the example provided on the Telus website:

Pat has an LG Keybo and wants to upgrade to an HTC Desire. He has 15 months left on his contract. What does Pat pay to upgrade?

Pat pays $75 (15 months x $5) in addition to the new device cost ($79.99)

There are a couple of rules that come along with this new upgrade program, like that you must complete at least 6 months of your current contract before being eligible for upgrade at all, and customers on the Credit Limit Program are no eligible for any early upgrade offer.

The cancellation policy is also based on which device you last received, but is more specific. Essentially, your early cancellation fee is calculated using the exact discount you received on your last device, and the time remaining on your contract. There is also a $50 admin fee for non-Quebec customers. It's important to note that this new cancellation fee policy applies only to customers who activated or renewed on or after November 21st, 2010. Other customer who wish to cancel would still have to pay $20 x the number of months remaining on their contract.

Here are some examples of how the policy works:

At activation, the customer receives a $400 discount on a 36 month service term. After 20 months, their cancellation fee will be:
Monthly pro-rated discount = $400 / 36 months = $11.11/month
Remaining discount = $400 - ($11.11 x 20 months) = $177.76
Non-Quebec: Total Cancellation fee = $177.76 + $50 Admin fee = $227.76
Quebec: Total Cancellation fee = $177.76

So there you have it, two new policies coming out of Telus. What do you think about the new early upgrade program? What about the new cancellation policy?


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Telus has officially launched their HSPA+ network in Saskatchewan, so users in 10 communities across the province can now choose from the multitude of HSPA handsets available elsewhere in the country. Along with the launch, Telus is offering a 30 Day Risk Free promo, where Saskatchewan residents who activate an HSPA handset before November 9th can cancel within 30 days without a cancellation fee.

The following areas should have HSPA+ coverage from Telus effective immediately: Saskatoon, Regina, Moose Jaw, Swift Current, North Battleford, Prince Albert, Lloydminster, Yorkton. Weyburn and Estevan.


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HP Canada has cancelled the iPAQ 600, but information are not easy to have about this. We have see a page on the Canadian HP web site, with information about the iPAQ 600 and this page announced ?coming soon? but this page are removed of HP Canada web site. After verification with HP Canada, they have announced the HP iPAQ 600 are been cancelled in Canada same thing in USA. This is a bad news, because this device has a GSM antenna for use like a cell phone with more function of the iPAQ 510 and not old like HP iPAQ 6955 sale by Rogers. The iPAQ 600 are only sale in Europe and HP has no comment on the reason of this cancellation in USA or in Canada.


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Rogers and Fido, Fido being property of Rogers, have just announced that the expenses of cancellation of contract, which were to the 20 $ per month until a maximum of 200 $. The rules one any time to change, indeed, the maximum is not more than 200 $, but of 400 $. The new cellular ones are rather expensive, which would explain the position of Rogers. It is still reasonable since Bell and Telus do not have any limit, then a contract cancelled after 1 or 2 months could cost you 600 $, 700 $.


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