HTC Desire C of Fido Fido htc

HTC Desire C of Rogers Rogers htc

HTC Desire C of Sasktel Sasktel htc

HTC Desire C of Virgin Mobile Virgin Mobile htc

HTC One X of Telus Telus htc

Nokia Lumia 610 of Koodo Koodo nokia

LG Optimus L5 of Bell Bell lg

Tags : hup



Rogers is getting set to launch their Early Hardware Upgrade Program in just under a week, on Thursday, May 5th. The program, which will allow customers to upgrade to a new device early for an additional fee, is very similar to Telus' early upgrade process. Here's how it works:

Customers who wish to upgrade early will pay $10-$20 for each month remaining until they would officially be eligible, in addition to the standard upgrade cost of the device. Exactly how much you pay for each remaining month depends on what type of device you currently have, and Rogers breaks them down into three categories; 1) voice or quick messaging devices, 2) feature devices, tablets, and smartphones, and 3) premium devices (including iPhone and BlackBerry Torch). Those with voice/QMD handsets will be charged $10 for each remaining month, while smartphone/tablet users will pay $15, and premium device users will pay $20 for each remaining month. If the contract-free price for the device comes in lower than the early upgrade costs, you will pay the lesser of the two.

For example, if you have a BlackBerry Bold 9700 and have had it for 18 months, you would pay $15 (early upgrade charge) x 6 (months remaining until standard 24-month eligibility), in addition to the normal 3-year price of the device you're upgrading to. So, you would pay $90 + the upgrade cost of the device.

One more detail was revealed in recently leaked screenshots, stating "we are also changing the standard HUP wait period, which will now vary from 18-30 months depending on the customer's current device." While the early upgrade program comes as great news, this extra little bit is vague and could be a bad thing for some people. Rogers currently has a 2 year waiting period for upgrade eligibility, so this means some people will have to wait an extra 6 months, or at least pay 6 months more of early upgrade costs. Others may benefit from it however, reaching eligibility 6 months earlier than they currently would. We'll be sure to let you know once more details become available.


rogerslogo.gif



rogers mobile canada wireless hardware upgrade early program process launch may available device handset tablet smartphone premium cost coming soon iphone blackberry torch qmd me



In mid-late October, we let you know that Rogers had made some unfavourable changes to their hardware upgrade program, setting eligibility to 30 months (2.5 years). Shortly afterwards, however, it seems as though the revised the HUP policy, bringing it back down to 24 months. This is great news for Rogers customers, and one can only wonder why they switched it back so quickly! Speculation is, though unconfirmed, that a large number of customers made their opinions on the change known to Rogers, leaving them with very little choice but to revert to the old eligibility policy. Good move Rogers, keep listening to your customers!


rogerslogo.gif



rogers wireless mobile canada hardware upgrade policy change eligible eligibility complaints backlash revision revert october program hup customers consumers




Rogers has recently implemented changed to their hardware upgrade program, changing eligibility from 24 months to 30 months (2.5 years), news that has been confirmed via Customer Care as well as RogersBuzz on Twitter. It doesn't come as much of a surprise since other carriers have similar timelines for upgrading devices, but it definitely isn't great news for those of us who like to switch up their devices and stay on top of the market. According to Rogers employees, some customers may be eligible for upgrades before the 30 month mark, though no guidelines or HUP structure is available to consumers. Additionally, the change won't affect the current iPhone upgrade program, so it looks like some customers may still be in the clear on this one.


rogers-logo.gif



rogers wireless mobile hup hardware device upgrade policy program eligibility news customer care rogersbuzz twitter employees iphone android blackberry smartphone market structure